Privacy Policy

Last Updated: June 23, 2026

1. Information We Collect

When you use our website, contact us, or request an insurance quote, we may collect the following types of information:

• Contact Information: Your name, email address, phone number, and mailing address.
• Insurance-Related Information: Details relevant to your quote request, such as age, health status, coverage needs, and policy preferences.
• SMS/MMS Consent Data: When you opt in to receive text messages, we collect your mobile phone number and record your consent.
• Usage Data: Information about how you interact with our website, including pages visited and referral sources, collected through standard analytics.

2. SMS/MMS Communications

If you provide your mobile phone number and consent to receive text messages from SJL Insurance Agency, the following terms apply:

• Message and data rates may apply. Check with your mobile carrier for details on your plan.
• Message frequency varies. You can expect to receive 1-10 messages per month, depending on your quote request and communication needs.
• Opt-Out: You may opt out of SMS/MMS messages at any time by replying STOP to any message you receive. After opting out, you will receive a confirmation message and no further messages will be sent.
• Help: For assistance, reply HELP to any message, or contact us directly at team@sjlagency.com or call 214-272-2769.
• Non-Sharing of Mobile Information: SJL Insurance Agency does not share, sell, rent, or otherwise disclose mobile phone numbers, SMS opt-in consent, or text messaging originator data to any third parties or affiliates for marketing or promotional purposes.
• Carriers are not liable for delayed or undelivered messages.

3. How We Use Your Information

We use the information we collect to:

• Provide insurance quotes and respond to your inquiries.
• Process applications and connect you with insurance carriers.
• Send you relevant communications about your quotes, policies, and appointments via email, phone, or SMS (if consented).
• Improve our website and services.
• Comply with legal and regulatory obligations.

4. How We Share Your Information

We may share your information in the following circumstances:

• Insurance Carriers: To obtain quotes and process applications, we share necessary information with the insurance carriers you select or we recommend.
• Service Providers: We may use trusted third-party vendors (such as website hosting, email services, and quote platforms) to assist in our operations. These providers are contractually bound to protect your data and use it only as directed.
• Legal Compliance: We may disclose information when required by law, regulation, or legal process.
• Business Transfers: In the event of a sale, merger, or transfer of our business, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties or affiliates for marketing or promotional purposes. This includes mobile phone numbers and SMS opt-in data, as stated above.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data, subject to legal retention requirements.
• The right to opt out of marketing communications at any time.
• The right to withdraw SMS consent by replying STOP to any message.

To exercise any of these rights, contact us at team@sjlagency.com or call 214-272-2769.

7. Cookies, Live Chat, and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can configure your browser to refuse cookies, though some features of the site may not function properly as a result.

We also use Zoho SalesIQ to provide live chat and to understand how visitors use our pages. When you open a chat or browse the site, we may collect information you type into the chat (your name, email address, phone number, and message content) along with technical and visit information such as IP address (used to estimate country or region), device type, browser, referring source, pages viewed, and time on page. We use this to answer your questions, follow up on your inquiry, improve our pages, and keep a record of the conversation. Chat transcripts and visitor records are stored in Zoho SalesIQ and may be linked to your contact record in our customer relationship management system. Zoho is contractually bound to protect this data and does not use it for its own marketing purposes.

Using the chat is optional. If you prefer not to have chat data collected, contact us by phone, email, text, or a web form instead. You may ask us to delete a chat transcript at any time by emailing team@sjlagency.com.

8. Third-Party Links

Our website may contain links to third-party websites, including insurance carrier portals and quote platforms. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SJL Insurance Agency
Attn: Seth Legatowicz
Garland, Texas
📞 Office: 214-272-2769
📧 Email: team@sjlagency.com